Shipping Policy

Shipping Information

We ship to most regions worldwide (excluding Asia and some remote areas).

Order Processing Time

Please allow 1-2 business days for us to process your order before it is dispatched from our warehouse.

Shipping Methods, Time & Cost

We offer two reliable shipping options to meet your needs:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery Time: 10-15 business days after dispatch.
  • Cost: $12.95 (Flat Rate)
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery Time: 15-25 business days after dispatch.

Returns & Exchanges Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchange process within a specified timeframe.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

All returned items must be in new, unused condition with all original packaging, tags, and labels intact.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or exchanged unless they are received defective or incorrect:

• Opened or Assembled Kits: This includes all products listed under the “Kits” section of our website menu.
• Used Spares & Upgrades: These items must be returned in their original, sealed packaging to be eligible for a return.
• Installed Electronic Components: Any electronic items that have been installed or used.
• Personalized or Custom-Ordered Items: Products made specifically to your order.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

1. Contact Us: Email our customer support team at [email protected] within 15 days of receiving your order. Include your order number and the reason for your return or exchange.
2. Get Your RMA: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number may not be accepted.
3. Pack Your Item: Securely package the item(s) with all original packaging and materials.
4. Ship It Back: Clearly write the RMA number on the outside of the package and ship it to our address. Shipping costs for returns are the customer’s responsibility.

Return Shipping Address

Once you have received your RMA number, please ship your return to:

Element RC Sales Store
Returns Department
2457 West Virginia Avenue
Greenfield Ctr., US 12833

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days.
• The refund will be issued to your original payment method.
• Original shipping costs are non-refundable.
• You will receive an email confirmation once your refund has been processed.

Refund Timeframes

• Credit Card payments: 5-10 business days to appear on your statement (depending on your bank).
• PayPal payments: 3-5 business days to appear in your account.

Exchange Processing

For exchanges:

• We will ship your replacement item once we receive and process your return.
• If the new item costs more, you will be charged the difference.
• If the new item costs less, we will refund the difference.
• Standard shipping rates apply for all exchanged items.

Defective or Incorrect Items

If you receive a defective item or the wrong product:

• Contact us immediately at [email protected].
• We will cover the return shipping costs.
• We will expedite your replacement item at no additional cost to you.

International Returns (Outside the US)

For our valued international customers:

• Return shipping costs are the customer’s responsibility.
• Please mark the package as “Returned Goods” to avoid customs fees.
• We are not responsible for return packages lost in transit.
• We highly recommend using a trackable shipping service with insurance.