At Element RC Sales Store, we stand behind our premium radio control vehicles, parts, and upgrades. We’re committed to ensuring your complete satisfaction with every purchase. If you’re not entirely happy with your order, our straightforward returns and exchanges process makes it easy to get things right.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order. Please note that all returned items must be in new, unused condition with original packaging and tags intact.

Non-Returnable Items

Due to their nature, the following products cannot be returned or exchanged unless defective:

  • Opened or assembled Kits (as listed in our website menu)
  • Used Spares & Upgrades (must be in original sealed packaging for returns)
  • Any electronic components that have been installed or used
  • Personalized or custom-ordered items

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer support team at [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return/exchange
  3. We’ll email you a Return Merchandise Authorization (RMA) number and instructions
  4. Package the item securely with the original packaging
  5. Include the RMA number clearly on the outside of the package
  6. Ship the package to our address (shipping costs for returns are the customer’s responsibility)

Important: Please do not send returns without first obtaining an RMA number. Returns without an RMA number may not be accepted.

Return Shipping Address

Once you’ve received your RMA number, please ship your return to:

Element RC Sales Store
Returns Department
2457 West Virginia Avenue
Greenfield Ctr., US 12833

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method
  • Shipping costs are non-refundable
  • You will receive an email confirmation once your refund has been processed

Refund Timeframes:

  • Credit Card payments: 5-10 business days to appear on your statement (depending on your bank)
  • PayPal payments: 3-5 business days to appear in your account

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchanged item costs more than the original, you’ll be charged the difference
  • If the exchanged item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Defective or Incorrect Items

If you receive a defective item or the wrong product:

  • Contact us immediately at [email protected]
  • We’ll cover return shipping costs for items that were incorrect or defective
  • We’ll expedite your replacement item at no additional cost

Return & Exchange Request Template

Use the following template when emailing us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Element RC Support Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to return: [Product Name(s) and SKU if available] Reason for return/exchange: [Please provide details] I have reviewed the return policy on your website and confirm that the item(s) are in new, unused condition with original packaging. Please send me the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

For our international customers (outside the US):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs fees
  • We are not responsible for return packages lost in transit
  • Consider using a trackable shipping service with insurance

If you have any questions about our returns and exchanges policy, please contact our customer support team at [email protected]. We’re here to help you get the most out of your RC experience!

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