Privacy Policy

Last Updated: [Date]

At Element RC Sales Store (“we,” “us,” or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elementrccars.com or make a purchase from us.

As a global provider of premium radio control vehicles, parts, and upgrades for RC enthusiasts worldwide, we understand the importance of keeping your personal information secure. This policy outlines our practices to ensure transparency and give you control over your personal data.

1. Information We Collect

We collect information that helps us provide our services and enhance your RC experience:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit card details or PayPal information processed through our secure payment gateways. We do not store complete payment card information on our servers.
• Technical Data: IP address, browser type, device information, and pages visited to improve our website functionality.
• Communication Data: Records of correspondence when you contact our customer support team.
• Preferences: Your product interests, wish lists, and order history to personalize your shopping experience.

2. How We Use Your Information

We use your information to provide and improve our services:

• Process your orders and deliver RC products to your doorstep
• Provide customer support for your RC builds and upgrades
• Send order confirmations, shipping notifications, and warranty information
• Personalize your experience with product recommendations based on your interests
• Improve our website, products, and services for the RC community
• Send promotional communications (only with your consent)
• Prevent fraud and enhance security measures
• Comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data with:

• Service Providers: Trusted third parties who assist in operations (payment processing, shipping, marketing). These providers have access only to necessary information and are obligated to protect your data.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you explicitly permit us to share your information.

International data transfers: As we serve customers globally (excluding Asia and select remote locations), your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

4. Data Storage and Security

We implement robust security measures to protect your information:

• Industry-standard encryption technology throughout our website, especially during checkout
• Regular security updates and maintenance to meet current protocols
• Secure storage of data with limited access to authorized personnel only
• We do not store complete payment card details on our servers after transaction processing
• Retention of data only for as long as necessary to fulfill the purposes outlined in this policy

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request information about what personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to certain exceptions
• Objection: Object to certain processing activities, such as direct marketing
• Data Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at [email protected]. We will respond to all legitimate requests within one month.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure checkout processes
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements based on your interests

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website, particularly during the checkout process.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

9. Contact Us