Welcome to the Element RC Sales Store FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Don’t hesitate to contact our team!
Products & Parts
What types of RC vehicles and parts do you offer?
We specialize in Element RC vehicles and parts, including kits and spares/upgrades for: Enduro Knightrunner, Enduro Sendero, Enduro Trailrunner, Enduro Trailwalker, Enduro24, Gatekeeper, and other Associated RC models. We also carry various accessories and upgrade components.
Are your parts compatible with other RC brands?
While our primary focus is Element RC and Associated products, some parts may be compatible with other brands. Check individual product descriptions for compatibility information, or contact our support team for specific questions about your setup.
Ordering & Account
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and expedite future purchases.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number with the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all orders, providing secure and convenient payment options for our global customers.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our headquarters at 2457 West Virginia Avenue, Greenfield Ctr., US 12833.
What are your shipping options and timeframes?
We offer two shipping options:
- Standard Shipping ($12.95): Shipped via DHL/FedEx, delivered within 10-15 days after processing
- Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after processing
Do you ship worldwide?
We ship to most regions globally, but currently cannot ship to Asia or select remote locations due to logistics constraints. Contact us if you have questions about delivery to your specific region.
What should I do if my package is delayed?
While we strive to meet our delivery estimates, occasional delays can occur due to holidays, weather, or other unforeseen circumstances. If your package is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. Please see our full Returns Policy for details or contact us at [email protected] with any specific questions.
How do I initiate a return?
To initiate a return, please email us at [email protected] with your order number and reason for return. Our team will guide you through the process and provide return instructions.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll work quickly to resolve the issue and get you the correct, undamaged part.
Still Have Questions?
Our support team is passionate about RC adventures and ready to help with any questions about products, shipping, or your next upgrade. Email us at [email protected] for personalized assistance!
Note: Delivery times may vary during holiday seasons or due to unforeseen logistics delays. We appreciate your understanding.
Gear Up. Ship Out. Conquer.
Element RC Sales Store – Precision Parts for Unstoppable Adventure.